Terms and Conditions

Our Guarantee
Ethnic Connection Limited guarantees the quality of its products. If you receive a product that is faulty, please do not hesitate to email us at info@ethnic-connection.co.nz to arrange free delivery and replacement or refund.

Refund or Replacement
If you are not totally satisfied with your purchased item(s), simply return it to us in orginal condition within 30 days of receipt and we will refund your payment less postage immediately, or replace.

Security of Credit Card
Purchasing from our web site via the internet is significantly more secure than similar telephone purchase or handing your credit card over the counter in a store.

Ethnic Connection only receives your purchase and personal details but not your credit card details. Your credit card details are received and processed independently by Direct Payment System Limited and appropriate bank(s). Ethnic Connection will be advised by Direct Payment System Limited and the appropriate bank(s) that your payment has been made and for ethnic Connection to proceed in sending your purchased item(s).

Your credit card and personal details are kept secure in transit on the internet through the use of encryption with SSL protocol (Secure Socket Layer). Ethnic Connection uses, through Direct Payement Systems Limited, a 128 bit digital encryption.

Privacy Policy
Ethnic Connection Limited will take all reasonable steps to prevent any personal information you provide through this website from being inappropriately released or misused. We do not sell or share any information about individual users.

Protecting against fraud
To protect against fraud and unauthorized use of your credit card, please note that all purchases must be made in the name of the card holder only. Purchased items being couriered require signature delivery. Subsequently the courier address provided will need to have someone available throughout the day. Alternatively, the courier will leave a card with a number for you to call them to make other arrangements.

Accuracy and full completion of information you enter
Please verify the information you enter. Details must be completed in full. Ethnic Connection Limited cannot be held responsible for mistakes made by you in filling in the various forms. Please ensure that you enter your name exactly as it appears on your credit card and that the address is the same as where the card holder receives the monthly account statement.

Authority to make purchase
Before you proceed with the purchase you must type ACCEPT (in uppercase) in the appropriate box given to confirm that you agree to pay the full charges for the purchase, you agreed to the terms and conditions given herewith, you have the authority to make this purchase, and that you are at least 18 years of age.

 

Accept